Wheelz Casino Privacy Policy

At Wheelz, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our website at wheelz.com. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. By using our services, you acknowledge that you have read and agree to the practices described here.

Who We Are

Wheelz is operated by Granturo Malta Limited, registration number C107733, with its registered address at Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We are licensed and regulated by the Malta Gaming Authority (MGA) under licence MGA/B2C/1079/2025, issued on 10 September 2025. As part of The Wildz Group, our Wheelz Casino platform operates alongside sister brands including Wildz, Caxino, Spinz, and Tuplaus. In all matters relating to the collection and use of your personal data, Granturo Malta Limited acts as the data controller.

Information We Collect

When you register and use our services at Wheelz Casino, we may collect the following categories of personal information:

• Identity Data: your full name, date of birth, username, and copies of identification documents
• Contact Data: your email address, phone number, and postal address
• Financial Data: payment method details, transaction history, deposit and withdrawal records
• Technical Data: IP address, browser type and version, device information, and operating system
• Usage Data: information about how you navigate and interact with our platform
• Gaming Data: your gaming activity, session history, wagering records, and bonus usage
• Communications Data: records of your interactions with our customer support team via live chat or email at support@wheelz.com

We collect this information directly from you during registration, through your use of our services, and automatically via cookies and similar tracking technologies.

How We Use Your Personal Data

At Wheelz Casino, we process your personal data for the following purposes:

• To create and manage your account and verify your identity
• To process your deposits and withdrawals through supported payment methods including Visa, Mastercard, Skrill, Neteller, MiFinity, Paysafecard, and Instant Bank Transfer
• To deliver our gaming services, including access to our library of 6,000+ games
• To administer bonuses and promotions, including your Wheelz Casino bonus, free spins, and loyalty rewards through our Wheel of Spinz programme
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
• To detect and prevent fraud, cheating, or other prohibited activities
• To communicate with you about your account, promotions, and platform updates
• To improve our services based on your usage patterns and feedback

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: to fulfil our obligations under our Terms and Conditions when you create an account and use our services
• Legal obligation: to comply with applicable laws, including MGA regulations and anti-money laundering requirements
• Legitimate interests: to protect our platform from fraud, improve our services, and manage our business responsibly
• Consent: for marketing communications and non-essential cookies, where we require your explicit agreement

Cookies and Tracking Technologies

Our Wheelz platform uses cookies and similar technologies to enhance your experience. These include essential cookies required for the site to function, as well as analytics and preference cookies that help us understand how you interact with our services. You may manage your cookie preferences through your browser settings or our consent tool. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With payment service providers to process your transactions
• With game providers and software suppliers who power our gaming catalogue
• With regulatory authorities, including the Malta Gaming Authority, when required by law
• With other companies within The Wildz Group for operational and compliance purposes
• With identity verification and fraud prevention services
• With our customer support infrastructure providers

All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or regulatory guidance. In line with MGA requirements, we typically retain account and transaction data for a minimum of five years following account closure. We will securely delete or anonymise your data when it is no longer needed for the purposes for which it was collected.

Your Rights

As a user of our services, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete information
• Right to erasure: you may request deletion of your data where we no longer have a lawful basis to retain it
• Right to restriction: you may ask us to limit the processing of your data in certain circumstances
• Right to data portability: you may request a structured copy of your data in a machine-readable format
• Right to object: you may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@wheelz.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority or the Office of the Information and Data Protection Commissioner in Malta.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our security practices include SSL encryption, secure server infrastructure, and strict internal access controls. While we take every reasonable precaution, no online system can be guaranteed entirely secure, and we encourage you to use a strong, unique password for your Wheelz account.

International Transfers

As part of our operations serving players in Canada, Finland, New Zealand, and other markets, your data may be transferred to and processed in countries outside the European Economic Area. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your information in accordance with applicable law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will take immediate steps to delete it and close the account in question.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following such notification constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team. You can reach us at any time by emailing support@wheelz.com or through the 24/7 live chat available on our website. We are here to help and committed to addressing your privacy concerns promptly and transparently.