Responsible Gaming at Wheelz Casino

Our Commitment to Safe Play

We at Wheelz Casino are licensed and regulated by the Malta Gaming Authority (MGA), licence MGA/B2C/1079/2025. This means we operate under strict standards of player protection, fairness, and transparency. Our responsible gaming framework is built into the foundation of our platform — not added as an afterthought. We take our duty of care seriously, and we actively encourage all of our players to engage with the tools we offer.

At Wheelz, we understand that gambling can be a source of genuine fun for the vast majority of players. However, we also recognise that for some individuals it can become problematic. That is why our platform includes proactive measures to help you identify and address any concerns before they escalate.

Tools We Provide to Keep You in Control

Here at Wheelz Casino, we give you direct access to a range of self-management tools from within your account. These features are designed to put the power in your hands:

• Deposit Limits – Set daily, weekly, or monthly deposit caps to manage how much you fund your account. Once set, reductions take effect immediately.
• Loss Limits – Define the maximum amount you're comfortable losing over a given period. We'll alert you if you approach that threshold.
• Wager Limits – Control how much you bet per session or timeframe, keeping your gameplay within a comfortable range.
• Session Time Limits – Decide in advance how long you want to play. When your session limit is reached, we'll notify you and, if you choose, log you out automatically.
• Reality Checks – We can send you regular reminders during play so you stay aware of how long you've been gaming and how your balance has moved.
• Cool-Off Period – If you feel you need a short break, you can request a temporary pause from playing at Wheelz Casino, ranging from 24 hours to several weeks.
• Self-Exclusion – If you believe you need a longer or permanent break, our self-exclusion option allows you to block access to your Wheelz account for a set period or indefinitely.

We at Wheelz Casino make it easy to access all of these settings directly from your account dashboard. You don't need to contact support to activate most of these features — they are available to you at any time, instantly.

Recognising Problem Gambling

At Wheelz, we want every player to feel informed and supported. Problem gambling can affect anyone, regardless of how experienced a player you are or how often you play. We encourage you to regularly check in with yourself by asking the following questions:

• Do you spend more money on gambling than you originally intended?
• Do you gamble to escape stress, anxiety, or difficult emotions?
• Have you tried to cut back on gambling but found it difficult?
• Do you feel restless or irritable when you're not gambling?
• Has gambling caused tension in your personal or professional relationships?
• Do you chase losses by continuing to play in an attempt to win back money?
• Have you borrowed money or sold possessions to fund gambling?

If you answered yes to any of the above, we strongly encourage you to make use of our self-management tools or reach out to one of the external support organisations listed below. At Wheelz Casino, you are never alone in this — help is always available.

External Support Organisations

Here at Wheelz, we partner with and recommend several independent organisations that specialise in gambling support. These services are free, confidential, and available to anyone who needs guidance:

We at Wheelz Casino encourage you to bookmark these resources. Seeking help is a sign of strength, and these organisations are equipped to offer professional, compassionate support.

Protecting Minors

At Wheelz, we are absolutely committed to preventing underage gambling. Our platform is strictly for adults aged 18 and over. We verify the identity and age of all players during the registration and withdrawal process, and we reserve the right to request documentation at any time to confirm eligibility.

If you share a device or household with minors, we recommend using third-party parental control software to restrict access to gambling websites. Tools such as Net Nanny, Cybersitter, and Gamblock can help you create a safe browsing environment for children.

Here at Wheelz Casino, we will never knowingly allow a minor to create an account or place a wager. Any account found to belong to a player under the legal age will be immediately closed and all funds returned.

Our Responsible Gaming Principles

At Wheelz, our approach to responsible gaming is guided by three clear principles:

1. Prevention – We educate players and provide the tools needed to stay in control before issues arise.
2. Detection – Our team monitors player behaviour and may proactively reach out if we notice patterns that suggest a player may be struggling.
3. Support – We make it simple to access help, whether through our own tools, our support team, or external organisations.

We at Wheelz Casino believe that a sustainable, enjoyable gaming environment benefits everyone. When our players feel safe and supported, they can focus on what truly matters — having fun.